Salary: £30,000 - 60,000 per year

Requirements:

• Proven experience developing and configuring Oracle Service Cloud (RightNow).
• Strong experience creating and maintaining custom fields, custom objects/tables, object relationships, and data models.
• Experience configuring workspaces, business rules, profiles and permissions, reports and dashboards, and navigation sets.
• Knowledge of Oracle Service Cloud Customer Portal and Browser User Interface (BUI).
• Experience with data migration and bulk data management.
• Strong troubleshooting and problem-solving skills.
• Experience working within Agile delivery environments.
• Excellent stakeholder management and communication skills.
• Experience with Oracle Service Cloud APIs (REST/SOAP) is desirable.
• Knowledge of Oracle Digital Assistant or Oracle Fusion applications is desirable.
• Experience integrating Oracle Service Cloud with CRM, ERP, or other enterprise platforms is desirable.
• Oracle Service Cloud certifications are desirable.
• SQL and database design experience is desirable.
• Degree in Computer Science, Information Technology, or a related discipline, or equivalent commercial experience.

Responsibilities:

• Configure and administer Oracle Service Cloud (RightNow) applications.
• Design, create, and maintain custom objects, fields, tables, and relationships.
• Develop and configure business rules, workflows, and automation processes.
• Configure workspaces, reports, dashboards, and user interfaces.
• Support data management activities including imports, exports, and data integrity checks.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot and resolve platform, configuration, and data issues.
• Support integrations between Oracle Service Cloud and third-party applications.
• Document technical designs, configurations, and development activities.
• Participate in system testing, user acceptance testing, and production deployments.
• Ensure solutions align with Oracle best practices and security standards.

Technologies:

• Cloud
• CRM
• ERP
• Support
• Oracle
• REST
• SOAP
• SQL
• Security

More:

We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. This is an initially 2-3 month contract, with flexibility for part-time or full-time candidates, and the role is outside IR35. We would welcome candidates who can be DBS cleared if needed. The role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions.

last updated 37 week of 2026