Senior Application Engineer (Jira ITSM)

Salary: £61,000 - 101,000 per year

Requirements:

• Solid experience in supporting, configuring, and enhancing ITSM platforms such as Jira Service Management or similar
• Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions
• Understanding of application lifecycle management, integration patterns, and secure-by-design principles
• Strong communication and collaboration skills across engineering and business teams
• Proactive mindset with a passion for continuous improvement and knowledge sharing
• Experience in enterprise application support, configuration, and enhancement
• Experience configuring workflows across incident, problem, and change management processes
• Experience integrating ITSM platforms with monitoring, identity, and automation tooling
• Experience with application lifecycle management, including deployment, maintenance, upgrades, and decommissioning
• Experience with integration patterns and identity management such as SSO, RBAC, and API integration
• Experience with secure-by-design principles and application security practices
• Experience solving application-related technical issues
• Experience collaborating with engineering, service management, and business teams
• Experience working within ITIL-aligned service environments
• Experience delivering within enterprise, secure, or defence environments
• Desirable experience with Jira Service Management or similar ITSM platforms
• Desirable experience in ITIL process design and optimisation
• Desirable experience with API-led automation and workflow orchestration
• Desirable experience integrating with alerting, monitoring, and incident management systems
• Desirable experience with reporting, dashboards, and service performance metrics
• Desirable experience integrating with enterprise services such as Active Directory and identity platforms
• Desirable exposure to DevOps and CI-CD practices
• Desirable experience working in secure or regulated environments
• The role is subject to pre-employment screening in line with the UK Governments Baseline Personnel Security Standard (BPSS)
• Additional National Security Vetting (NSV) controls will apply
• Developed Vetting (DV) clearance is required prior to starting

Responsibilities:

• Support, configure, and enhance ITSM platforms such as Jira Service Management that underpin service delivery and operational workflows
• Deliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectives
• Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers
• Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues
• Mentor junior engineers and specialists, supporting their development and promoting best practices
• Participate in continuous improvement initiatives, including automation, documentation, and knowledge sharing
• Ensure compliance with engineering governance, ITSM processes, and cyber security policies

Technologies:

• API
• Active Directory
• DevOps
• Incident Management
• Support
• ITIL
• ITSM
• JIRA
• RBAC
• Security

More:

We are partnering directly with hackajob to hire a Senior Application Engineer for our Cyber & Security Solutions Division. This permanent role is based at our Yeovil site with hybrid working options and a blended model of home and on-site collaboration. We offer a comprehensive, company-funded benefits package including generous leave with up to 12 additional flexi-days each year, an award-winning pension with up to 15% employer contribution, free access to mental health support and financial advice, 4,000 online courses through Coursera and LinkedIn Learning, and up to £500 annually for flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. We are a global leader in Aerospace, Defence, and Security, with over 53,000 people worldwide and 8,500 across 9 UK sites. We are committed to building an inclusive, accessible, and welcoming workplace where diverse perspectives drive innovation and better outcomes.

last updated 37 week of 2026