Manager Sunninghill

The Manager: Return and Refunds is responsible for managing and optimising Massmart's end-to-end returns and refunds process, ensuring a customer-centric, compliant, and efficient operation that balances frictionless customer experience with risk mitigation and cost control. The role is also expected to translate enterprise returns policy into actionable workflows, monitors performance, resolves escalations, and drives continuous improvement across banners and channels. Returns and Refunds Oper…